Frequently Asked Questions

1. How do I create a Sally Jewelry account?

1.Log onto sallyjewelry.com and click the icon that looks like a person next to the shopping cart (If you are using a mobile device, you can access this from the main menu on the left side of the screen).

2.Click “Join here”. This will bring up a pop-up window.

Enter your email address, full name, and a unique password (must be at least six characters and at least one number).

3.Click “Sign up.”

4.You’ll receive a link sent directly to your email to validate your account. Click the link to finish creating your account.

2. How do I make changes to my account?

You can access your information at any time by logging into your Sally Jewelry account. From this page, you can view the following information:

Account Details — The name and email address associated with your account.
Wish List — Any saved items will appear in your wish list here.
Order History — All orders placed on your account will appear here, including the date, status, and total cost. You can click on any of these to view the original order confirmation.
Track My Order — Redirects to our Track My Order page. Enter the order number and email address associated with your order to view the corresponding tracking information.
Address Book — Any shipping information used for past orders will appear here.

To change your account details or address book, or to close your account, please contact our team via Live Chat or email love@sallyjewelry.com.

3. I have an Sally Jewelry account. Why can't I sign in?

For your convenience, Sally Jewelry accounts do not require a password. To log into your account, follow these steps:

1.Visit our website sallyjewelry.com.

2.Click the icon that looks like a person next to the shopping cart (If you are using a mobile device, you can access this from the main menu on the left side of the screen).

3.A drop-down will appear. Click "Log in" from the drop-down.

4.A pop-up window will appear on the screen. Enter the email address associated with your Sally Jewelry account.

5.You'll receive a link sent directly to your email (The subject line will say "Access Your SJ Account"). The email may end up in your Spam or filtered inbox, so keep an eye out! Once you receive the email, click on the link inside to finish logging in.

If you’re still having trouble accessing your account, please contact us by live chat or send an email to love@sallyjewelry.com.

4.I no longer want to receive updates from I no longer want to receive updates from Sally Jewelry.

If you would like to unsubscribe from our mailing list, simply click the "Unsubscribe" button found at the bottom of any of our emails. Unsubscribing will prevent you from receiving promotional emails, but will still allow you to receive all transactional emails (such as order confirmation and shipping notification emails).

If you'd like to opt out of receiving all emails from Sally Jewelry (including transactional emails), please contact our team by live chat or send an email to love@sallyjewelry.com.

1. What forms of payment do you accept online?

We accept payment via credit card, debit card, and PayPal.

We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our checkout page. If you do not see a specific payment method listed on the checkout page, it means we do not accept that payment method.

At this time, we are unable to split payment between multiple payment methods and we do not offer cash on delivery (COD).

2. Do you offer price adjustments?

In some cases, yes! We honor price adjustments for any products (purchased at full price) that go on sale within 72 hours of the original purchase date.

To request a price adjustment, please contact us by live chat or send an email to love@sallyjewelry.com with your order number. A refund for the price difference will be issued back to the original payment method. Please note all refunds take 5–10 business days to appear on your statement.

Please note orders that were placed with a discount code or promotion are not eligible for any additional discount. Further exclusions may apply for certain promotions and price adjustments may not be honored. For a full list of our promotional terms and conditions, visit our website.

1. What shipping options do you offer? How much do they cost?

Please keep in mind that our shipping time estimates for all orders do not include order processing time. Once you place your order and receive a confirmation email, your order will be shipped approximately 1-2 business days later. This excludes pre-orders and holiday specials.

To find out if we ship to your country, please click on the flag icon at the top of our homepage. If your country is listed in the drop-down menu, you can select it to see the shipping options available in your area. All available shipping options and their associated costs will also appear in your shopping cart and checkout pages before you place an order. If you do not see your country listed below, it does not necessarily mean that we will not ship to you.

2. Where do you ship from? Do you ship to me?

We ship all orders from the state of China. We currently ship everywhere in the United States, as well as over XX countries worldwide.

At this time, we do not ship to the following countries:

To find out if we ship to your country, click on the flag icon located at the top of our home page. If your country is listed in the drop-down menu, you can select it to view the site in your currency. If your country is not listed, we do not ship there yet (but hope to in the future).

If the flag icon is not appearing, we recommend using Google Chrome as your browser. Please note that while we may permit shipping to certain countries outside the United States, the available products will depend on customs restrictions in that country.

1. How long will my order take to arrive?

All shipping estimates are approximate and listed in business days. Our team does everything they can to ensure you receive your order as soon as possible. Orders may take longer than expected to arrive based on inclement weather, holidays, and/or carrier delays, and this is out of our control.

Please note business days do not include weekends. In addition, our warehouse observes the following holidays and will not fulfill or ship orders on these dates:

Memorial Day - May 29th
Independence Day - July 4th
Labor Day - September 4th
Thanksgiving Day - November 24th
Christmas Day - December 24th
New Year's Eve Day - December 31st

2. How do I track my order?

Tracking information on your order will become available 1–5 business days after it has been placed. You will receive an email to notify you once your order has been shipped with a link to track your order through the carrier. Please note tracking links can take 24 hours to update with an estimated delivery date from the time they are sent.

You can also track your order directly through our website from the Track my Order page. Simply enter the email address used to place your order and the order number. Depending on the shipping carrier, our website may redirect you to another page to review the most up-to-date tracking information.

International orders placed with Standard Shipping may be passed between local mail carriers. This means you may receive more than one tracking number. If you are unsure about the tracking number for your order or have a question about its whereabouts, please contact our Customer Love Team by live chat or send an email to love@sallyjewelry.com. We will be happy to assist you.

3. I want to change or cancel my order.

We are unable to cancel orders or make any changes after an order is placed. Our team works quickly to fulfill orders so we can get your jewelry to you as soon as possible.

If you have entered an incorrect shipping address or have questions about the status of your order, please contact our Customer Love Team immediately by live chat or send an email to love@sallyjewelry.com. We will do our best to accommodate your request, but we cannot make any guarantees.

4. I'm being asked to pay additional fees to receive my order.

Oh no! Duties and taxes on our products are built into our pricing. When placing an order, always double check to make sure you have selected your country as the destination and you are seeing prices in your local currency.

If you receive an invoice from our international shipping carrier, please contact our team by emailing our team at love@sallyjewelry.com. We ask that you include a copy of the invoice as you received it, confirm the date it was sent to you, and inform us if the invoice is paid or has an outstanding balance. Our team will work with you to find the proper solution and ensure you receive your order whenever possible.

1. Is your jewelry hypoallergenic?

We are happy to share that all of our jewelry is hypoallergenic and nickel-free. However, we encourage customers with sensitive skin to only wear earrings made of titanium or stainless steel, or any product made of stainless steel or pure gold. You can find out the materials used in any of our jewelry by switching to the "Details" section on the individual product page.

2. How should I take care of my jewelry?

Most of our jewelry is plated using 18K gold or silver with a base metal of brass, sterling silver, or stainless steel. Brass is known for its strength and durability, and can last for a very long time with reasonable care and maintenance.

Plated pieces can be prone to oxidation, so we recommend removing them before you swim, shower, or apply lotion, makeup, or perfume. To minimize scratches, store your piece in your Sally Jewelry pouch or in a separate compartment in your jewelry box.

3. I'm having an issue with my jewelry.

If you are experiencing an issue with your jewelry and it is covered under our 6-Month Warranty, you can submit a warranty claim by following these steps:

Follow this link to our Returns & Warranty Claims

Enter the order number for this product and the zip code associated with your order.

Follow the prompts on the screen to file a 6-Month Warranty claim. This will require you to select an issue type and include at least one photo (no videos). Please note our team reviews each of these claims. The more details you share, the better!

Upon evaluation, we’ll send a replacement or issue reimbursement (subject to your location and current product availability).

You'll be given the option to receive a replacement for the same product, a different product, or store credit. Choose whichever option you prefer and proceed to submit the claim.

Our team will review your claim and approve it based on the information you've provided. Once your claim is approved, you will receive an email confirmation with next steps. You'll receive a separate email confirmation once we processed your new order or store credit.

Please note our team may not approve your warranty claim if we do not have enough information about the issue you're experiencing or the photo(s) provided do not accurately portray the issue. This is at our discretion. If you have questions about the status of your claim, you may email our team at love@sallyjewelry.com.

4. What is your Last Chance collection?

Last Chance products are leaving our shelves soon and they won't be back! This is your last chance to shop these styles before we make room for new designs. You can browse the entire Last Chance collection on our website.

Please note Last Chance products are final sale and cannot be returned or exchanged.

5. How is your jewelry packaged?

Our packaging is reduced to the essentials. To minimize our use of paper products, we do not include any packing slip or physical receipt in any of our orders.

If you're ordering a gift, we offer a gift pouch with our signature logo you can add to your purchase. These may be reused.

For more information about our packaging, visit this page.

1. What is your return and exchange policy?

We accept returns of all products with original tags and packaging, either online or in-store, within 30 days of delivery. Any jewelry product has discoloration or drilling (excluding human damage). Within 6 months, we are allowed to exchange new replacement, but the buyer needs to bear all the freight expenses.

Final Sale Products

All Last Chance products are final sale at the time of purchase and are not exchangeable or returnable.

All returns are subject to a restocking fee, which varies based on the return shipping cost. All returns are subject to the cost of your return shipping label,The cost of this label will depend on where the order was originally sent, which will be deducted from the total refund amount . It can take up to 30 days for our team to process a refund for any international order.

Jewelry Sets and Gift Sets

If you purchased a jewelry set, you can choose to return the entire set or individual products within the set. When returning individual products, we will refund a pro-rated portion of the product to your original form of payment. If you purchased a gift set, you must return all products in the set to receive a refund.

2. How do I make a return?

To submit your return online, follow these steps:
Visit our Returns and Exchanges page

Enter your order number and the email address associated with your order.

Select the product from your order you wish to return, and the reason you'd like to return it.

Click the option labeled "Return for a different item" to continue with the return.

Choose how you would like to receive your refund. You will be given the option to receive store credit or a refund to your original payment method. Review the cost of your return shipping label. To return the product to us, you will have to use the provided shipping label. The cost of this label will depend on where the order was originally sent. It will be confirmed before your return submission is complete and will be deducted from your total refund.

Check the disclaimer and click "Next" to submit your return.

Once submitted, the page will expand and include a link to download your unique shipping label. You will also receive this label with your return confirmation email. Use this label to box up your return and drop it off at the nearest USPS or DHL location.

You will have 30 days to send the returned product back to us. Once we receive your return, we'll process your refund and send over an additional email confirmation. Refunds to your original payment method typical appear on your statement in 5-10 business days.

Upon receiving the return, our team will issue your refund. Please note all refunds take 5–10 business days to appear on your statement. Please note Sally Jewelry is unable to refund any duties or taxes on the original order. Please note if you purchased a bundle, you must return all items in the bundle to receive your refund.